Replace card - Physical ID
When an employee card is old or defective, it can be replaced, either in Smart ID Self-Service or Identity Manager.
Standard workflow
Actor | Action | Option | ||||
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1 | In Identity Manager: Browses for the person and selects Replace card. | - |
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2 | CA | Revokes the certificates. | - |
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3 | Identity Manager | Generates new PUK and PIN. | - |
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4 | Identity Manager | Sends card information to the PACS. Old card gets inactive. | - |
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5 | Produces new card, verifies the card. | - |
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6 | Prints PIN information letter. | Sends a PIN email. |
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Technical references
The Physical access processes are modified and overwrites the corresponding Digital ID process.
Option | Physical ID | Digital ID & Physical access |
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Replace employee card | CCProcReplaceEmployeeCard | PcmProcReplaceEmployeeCard (see image) |
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