This article describes how an operator deactivates an active mobile ID for a user in the Mobile ID package Smart ID Identity Manager. The Deactivate Mobile ID use case is called automatically if a user gets deactivated, reactivated or locked. See, for example, Deactivate user. But it can be also used to just set the mobile ID to inactive.

This use case is disabled by default. To enable it, see Enable the Deactivate Mobile ID use case.

Prerequisites

The mobile ID is in state "active"

Step-by-step instruction for the operator

Log in to Identity Manager Operator

Log in to Identity Manager Operator with your user account.

Deactivate mobile ID

In the Quick search drop-down list, select Mobile ID.
Select Mobile ID from the drop-down list and search for and select an active mobile ID.
Click Deactivate Mobile ID under "What do you want to do".
Click Next to deactivate the mobile ID.

Use case details

Overview and technical details

Use case description	As an operator I want to deactivate an active mobile ID
Outcome	End state for the mobile ID = "inactive" End state for the certificates in Identity Manager = "on hold" End state for the certificates in CA = "certificatehold"
Symbolic name	MobileIDProcDeactivate
Process name	Deactivate mobile ID
Component	Identity Manager Operator
Required mobile ID state	Active
Process start	On the mobile ID object > Deactivate mobile ID

Use case scenarios

An operator wants to deactivate an active mobile ID for a user

Deactivate Mobile ID

Prerequisites

Step-by-step instruction for the operator

Use case details

Use case scenarios

Related information